Your company has more money than you realize. You just don’t know where to find it yet. For that, you have to realize that a business is nothing more than a series of processes, and you need to improve little by little each process. Each of these business processes has key tasks that must be completed in a certain way to keep the business running well.
One of the essential processes is Customer Service. Customer service is about how you take care of your customer’s needs and help them solve their problems. Let’s be honest; most customer service SUCKS these days! That’s why even just tiny improvements in your company’s customer service could dramatically improve your customer loyalty and profitability. Because even doing something simple like returning a phone call the same day can set you apart from the big businesses.
Takeaway: To improve your profit, improve your process. There is no other way. (www.missionmeans.com)